Responsible Gambling
At 32Red, we are committed to providing a safe and responsible gambling environment for all our customers. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote safer gambling practices seriously.
Our Commitment
32Red is licensed and regulated by the UK Gambling Commission (Licence Number: 000-039372-R-319367-014) and adheres to strict responsible gambling standards. We are dedicated to:
- Preventing underage gambling
- Protecting vulnerable customers
- Providing tools and resources to help customers gamble responsibly
- Supporting customers who may be experiencing gambling-related harm
Safer Gambling Tools
We provide a range of tools to help you stay in control of your gambling:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Control how much you can lose over a specific period by setting daily, weekly, or monthly loss limits.
Session Time Limits
Set limits on how long you spend gambling in a single session to help manage your time effectively.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Take a Break
Temporarily suspend your account for a period of 24 hours to 6 weeks if you need time away from gambling.
Self-Exclusion
Permanently close your account for a minimum period of 6 months if you feel you need to stop gambling completely.
Warning Signs
Gambling may become a problem if you:
- Spend more time or money gambling than you can afford
- Chase losses with bigger bets
- Gamble to escape problems or negative feelings
- Lie about your gambling activities
- Neglect work, family, or other responsibilities
- Borrow money to gamble
- Feel anxious or depressed about gambling
Getting Help
If you're concerned about your gambling, help is available:
GamCare
Free, confidential support and advice
Helpline: 0808 8020 133
Website: www.gamcare.org.uk
Gamblers Anonymous
Support groups for people with gambling problems
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Information and support for safer gambling
Website: www.begambleaware.org
GamStop
Free service to self-exclude from all UK licensed gambling sites
Website: www.gamstop.co.uk
Underage Gambling Prevention
We have a zero-tolerance policy towards underage gambling. All customers must be 18 years or older to create an account and gamble with us. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
Contact Our Support Team
If you need assistance with responsible gambling tools or have concerns about your gambling, our trained support team is available:
- Live Chat: Available 24/7 through your account
- Email: [email protected]
- Phone: 0800 032 1133 (UK freephone)
Third-Party Blocking Software
You may also consider installing third-party software to block access to gambling sites:
Remember: Gambling should be fun. When the fun stops, stop.
Last updated: March 2026
