Privacy Policy

Effective Date: March 1, 2026

Welcome to 32Red Casino. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.32red.com and use our services in the United Kingdom.

1. Controller and Contact Details

32Red Limited is the data controller responsible for your personal data. You can contact us at:

32Red Limited
32 Red House
Gibraltar
Email: [email protected]
Phone: +44 203 695 3200

2. Information We Collect

We collect and process the following categories of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, telephone number, postal address.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
Verification Data: documents and information to verify your identity and age as required by law.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and age in compliance with legal and regulatory requirements.
To process your transactions and payments.
To communicate with you, including customer support and service updates.
To send you marketing communications, where you have consented to receive them.
To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
To improve our website, products, and services through analysis and research.
To comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies, as required by law.
Third-party service providers who perform services on our behalf, such as payment processors, identity verification services, and IT providers.
Affiliated companies within the 32Red group.
Marketing partners, only with your consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK and the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, this means we keep your data for a minimum of 6 years after your last activity with us, or longer if required by law.

8. Your Rights

You have the following rights under UK data protection law:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure of your personal data in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing, including for direct marketing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings or via our cookie management tool on the website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Phone: +44 203 695 3200
Address: 32Red Limited, 32 Red House, Gibraltar